Effective Date: March 1, 2025
At Caller Technologies, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our website, our B2B VoIP services, and our Android App.
1. Information We Collect
We may collect and process the following types of information:
- Personal Identification Data: Name, job title, contact details (including email and phone number), and other information you
provide.
- Business-Related Information: Company name, role, and any business-specific preferences or requirements.
- Usage and Technical Data: Data regarding your interactions with our website and VoIP services, including IP addresses, device information, call detail records (CDRs), usage statistics, and error logs.
- Cookies and Tracking Data: Information collected via cookies and similar technologies to enhance your experience (see Section 4).
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery & Improvement: To provide, personalize, and improve our VoIP services and website functionality.
- Internal Record Keeping: To maintain records for business operations, customer support, and quality assurance.
- Communication: To send service-related notifications, updates, and (where consent is provided) promotional communications.
- Marketing and Research: To conduct market research and improve our offerings. Any marketing communications will comply with applicable laws (see Section 6).
3. Disclosure to Third Parties
We do not sell your personal data. However, we may share your information with:
- Service Providers: Trusted third-party vendors who support our business operations (e.g., hosting, payment processing, analytics) under strict confidentiality and security agreements.
- Legal & Regulatory Authorities: When required by law or to protect our rights.
4. Cookies and Tracking Technologies
Our website uses cookies to:
- Enhance website functionality and personalize your experience.
- Analyze website traffic and usage patterns for statistical purposes.
You can adjust your browser settings to decline cookies; however, this may affect your experience on our site.
5. Data Retention and Your Rights
- Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and as required by law.
- Your Rights: Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at contact@callertech.com.
For customers in jurisdictions governed by regulations such as the GDPR, additional rights may apply, and we will provide the necessary information upon request.
6. Marketing Communications & TCPA Compliance
If you opt in to receive marketing communications (including SMS/text messages), we will:
- Obtain your explicit consent before sending any messages.
- Clearly identify our company in all communications.
- Inform you of the frequency of messages and any applicable carrier fees.
- Always provide a simple method to opt out (e.g., replying “STOP”).
Our marketing practices comply with applicable laws such as the TCPA in the U.S. and equivalent regulations in Europe.
7. Android App – Privacy Disclosure
Our Android App requires a valid Caller Technologies website account (https://callertech.com) to function. The app:
- Sends incoming call and SMS data to your web account for Customer Relationship Management purposes.
- Requires access to your call and SMS logs solely to provide this service.
We do not share this data with any third parties, and it is stored securely.
8. International Data Transfers
Your information may be processed and stored in countries outside of your residence. When such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.
9. Security
We implement appropriate physical, electronic, and managerial procedures to safeguard your data from unauthorized access or disclosure.
10. Changes to This Privacy Policy
Caller Technologies may update this Privacy Policy from time to time. We encourage you to review this page periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: contact@callertech.com
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